Mediation is not only a useful divorce for divorce attorneys. This is a necessary part of many people's workplaces. Whether you are between two organizations dealing with a trade dispute, a leader who does not see eye viewers or a HR manager who interferes with the conflict between colleagues can help you understand the basic knowledge. Human Behavior for Successful Success
Nervous science can be an important tool for mediators; While science is still in the relative infant and to know more about why people behave as they may be, they can only be positive for achieving mutually acceptable conflict management solutions. Mediation Skills
At times of conflict, emotions are usually high and it can be difficult for both parties to clarify the question for whatever reason.
Although the mediator knows that the first step in transparency is to calm feelings and recognize cognitive prejudices that create strong feelings, it helps to understand what's going on in the brain. Especially in the business world there is a tendency to treat people as Rational, logical creatures, to guide facts, and always be able to make decisions based on decisive decisions. Neuroscience has shown that this is not the case.
It has been shown that someone who damages amygdate (a region of the brain's emotional reaction) can not make simple decisions. ] Thus emotions play a decisive role in decision making; And if those emotions do not obey, they can effectively "steal" the brain and lead to reflexive decisions and behavior related to stress responses.
This is when conflict is more and more likely – and more difficult to resolve. So, if we underestimate the power of emotions, then we follow our dangers.
Neuroscience has been used in many different areas, such as law, management and marketing. It is not surprising, therefore, that HR and intermediary professionals are becoming more and more interested.
The role of the mediator is to be able to convince the parties concerned to listen to each other. In addition to reassuring emotions, there is another way to increase the level of oxytocin in the debate. Oxytocin is neurochemical that is associated with compassion and love; Increasingly, the parties can better understand the views of the other party. Some intermediary training already introduces techniques for this purpose, using "mirroring" techniques to build trust, rest and to increase the potential influence of the mediator. It also helps mediators learn the basic body language and behavioral "signs" that show deeper emotions and feelings in our subjects.
Brain Sciences therefore provide a useful framework for professionals to better understand conflicts. Although generalities are not recommended, early neuroscience has helped reduce the stress level, reduce the emotional response, and encourage a better understanding of the other.
Source by Mark R Stephens